Babatunde Yahaya

Supervisor, Customer Success
Lagos, NG.

About

Dedicated customer success leader with progressive experience in financial services and fintech environments across Nigeria. Proven record in customer support, quality assurance, and building effective success operations to drive customer satisfaction and loyalty.

Work

AI Accelerator Institute
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Member

Daly City, California, US

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Summary

Participating member at a global higher‑education platform focused on AI development and acceleration.

Nomba
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Supervisor, Customer Success

Lagos, Lagos, Nigeria

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Summary

Lead the Customer Success team, ensuring high levels of customer satisfaction and retention in a fast‑growing Nigerian fintech.

Nomba
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Quality Assurance Specialist

Lagos, Lagos, Nigeria

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Summary

Ensured product and service quality through systematic testing and process improvement in customer‑facing operations.

Nomba
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Customer Success Associate

Lagos, Lagos, Nigeria

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Summary

Managed customer relationships, onboarding, and support in investment banking‑adjacent services within a fintech environment.

9mobile
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Customer Support Specialist

Lagos, Lagos, Nigeria

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Summary

Delivered customer support services for a major telecommunications provider, resolving queries and issues effectively.

NewEdge Financials
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Quality Control Specialist

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Summary

Maintained and improved quality control processes in financial operations.

Gemstone
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Operations Officer

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Summary

Oversaw operational activities to ensure smooth administrative and logistical workflows.

Skills

Customer Success Management

Customer_retention, Onboarding, Support.

Quality Assurance

Process Improvement, Testing.

Operations Management

Workflow Optimization, Administrative Operations.

Education

Frontend Masters

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Bayero University, Kano
Kano, Kano, Nigeria

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Bachelor’s

Geography